Terms & Conditions

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These Terms of Use (this “Agreement”) apply to your consumer use of (1) The Surrey Barber & Massage Company website at http://www.SurreyBarber.com and all affiliated websites owned and operated solely by The Surrey Barber & Massage Company (collectively, the “The Surrey Barber & Massage Company Site”), (2) the service booking services made available by The Surrey Barber & Massage Company through The Surrey Barber & Massage Company Site, any The Surrey Barber & Massage Company-branded application for your mobile or other device (collectively, the “The Surrey Barber & Massage Company Application”), and any other online properties of The Surrey Barber & Massage Company or third parties, as described in Part I below (the “Booking Services”), (3) the payment services made available by The Surrey Barber & Massage Company through The Surrey Barber & Massage Company Application as described in Part II below (the “Payment Services”), and (4) any other services or features made available by The Surrey Barber & Massage Company through The Surrey Barber & Massage Company Site or any The Surrey Barber & Massage Company Application. Together, the items in (1) through (4) are the “Services”.

In this Agreement, “The Surrey Barber & Massage Company” and “we” refer to The Surrey Barber & Massage Company and all its designated agents, employees and subsidiaries within the United Kingdom. 

The terms “User” and “you” mean any user of the Services, in their respective country, and engaged in use of such Services. This Agreement incorporates The Surrey Barber & Massage Company’s standard policies, procedures, and terms and conditions for use of the Services that are referenced by name or by links in this Agreement (collectively, the “The Surrey Barber & Massage Company Policies”). 

By accessing or using the Services or clicking “accept” or “agree” to this Agreement, (1) you acknowledge that you have read, understand, and agree to be bound by this Agreement, and (2) you represent and warrant that you are of legal age and not prohibited by law from accessing or using the Services.

The Surrey Barber & Massage Company may update or revise this Agreement (including any The Surrey Barber & Massage Company Polices) from time to time at its sole discretion and without limitation. You agree that you will review this Agreement periodically. You are free to decide whether or not to accept a modified version of this Agreement, but accepting this Agreement, as modified, is required for you to continue using the Services. You may have to click “accept” or “agree” to show your acceptance of any modified version of this Agreement. If you do not agree to the terms of this Agreement or any modified version of this Agreement, your sole recourse is to terminate your use of the Services, in which case you will no longer have access to your Account. Except as otherwise expressly stated by The Surrey Barber & Massage Company, any use of the Services (e.g., the use of the Booking Services or the Payment Services) is subject to the version of this Agreement in effect at the time of use.

Appointment Booking. The Surrey Barber & Massage Company provides the Booking Services to User for the purpose of assisting User in discovering and booking appointments for its services. In response to a User’s online request for an appointment through The Surrey Barber & Massage Company Site or The Surrey Barber & Massage Company Application.  Once an appointment is made by User through The Surrey Barber & Massage Company Site or The Surrey Barber & Massage Company Application, The Surrey Barber & Massage Company will provide confirmation of the appointment to User by email and or text message. By using the Booking Services, User agrees to receive appointment confirmations by email or text message after booking an appointment through the Booking Services.

No-Show and cancellation Policy. The Surrey Barber & Massage Company is committed to providing superior quality services to all its customers. To assist us in maintaining a consistently high level of service for our customers, users must make every reasonable effort to cancel any appointments that they will be unable to honour at least 24 hours in advance of the appointment. 

You may cancel your appointment via The Surrey Barber & Massage Company Site or The Surrey Barber & Massage Company Application or by telephone. 

Should an appointment be cancelled more than 24 hours before the scheduled time, a refund of the deposit will be made (via Paypal) within 24 hours. 

If an appointment is to be re-scheduled, any deposit paid will be transferred to the new booking, as long as the change to the appointment is made at least 24 hours in advance of the original appointment. If a request to change an appointment is made inside 24 hours of the original appointment, it will be considered a cancellation, and no refund of the deposit will be made. 

Usage Guidelines. The User agrees to use the Booking Services only to book and then honour those appointments by arriving at The Surrey Barber & Massage Company on time and paying for the services booked and provided. Resale or attempted resale of appointments is prohibited and is grounds for, among other things, cancellation of your appointments or termination of your access to the Services.

To the extent permitted by applicable law and subject to our privacy policy, you acknowledge and agree that we may use certain third-party vendors and service providers (such as payment gateway providers) to process payments and manage debit and credit card information.

By providing debit or credit card account information through The Surrey Barber & Massage Company Application, you represent, warrant, and covenant that: (1) you are legally authorized to provide such information to us; (2) you are legally authorized to perform payments from the debit or credit card account(s); and (3) such action does not violate the terms and conditions applicable to your use of such debit or credit card account(s) or applicable law. When you authorize a payment using a debit or credit card account via The Surrey Barber & Massage Company Application, you represent, warrant, and covenant that there are sufficient funds or credit available to complete a payment using the debit or credit card account. By using Booking Services, you acknowledge and accept the binding agreement to bear full financial responsibility for all Booking Services that you schedule using The Surrey Barber & Massage Company or information contained on The Surrey Barber & Massage Company. Verified Mobile Phone Number. In order to use the Payment Services, you must provide a valid mobile phone number through The Surrey Barber & Massage Company Application and verify such number as instructed by us. 

When you provide your mobile phone number, you expressly consent to receive direct dial calls and/or text messages relating to your appointment with us. 

The Surrey Barber & Massage Company is not liable for any payments that the Payment Services do not complete because: (1) your debit or credit card account does not contain sufficient funds to complete the transaction or the transaction would exceed the credit limit or overdraft protection of the debit or credit card account; (2) you have not provided us with correct payment account information; (3) your debit or credit card has expired; or (4) circumstances beyond our control (such as, but not limited to, power outages, interruptions of cellular service, or any other interferences from an outside force) prevent the execution of the transaction. To the extent that any amounts owed cannot be collected from your debit or credit card account through the Payment Services, you are solely responsible for paying the applicable The Surrey Barber & Massage company by other means, such as cash or Paypal, as required for the full value of the services scheduled.